Frequently Asked Questions

Contacting Us
Gift Card Purchases
Technical Questions
Questions about Universal Prepaid VISA Gift Cards

For information about our purchase process, please go to the How To Order page.

CONTACTING US

How do I contact GiftCardStore™?

You can call from anywhere around Australia to speak to our helpful and dedicated consultants on 1300 799 131 Monday to Friday, between 9:00am and 5:00pm, AEST. Overseas callers should call +61 2 9352 3150.

Alternatively, you can write to:
GiftCardStore™
145 Darling Street
Balmain NSW 2041

GIFT CARD PURCHASE

Can I order GiftCardStore™ Gift Cards from overseas?

We can accept orders from customers outside Australia, however the delivery address must be in Australia. To order from outside Australia, please call +61 2 9352 3150 or order online.

Do prices on your site include GST?

All prices are in Australian dollars and include GST where applicable.

How can I pay for my purchases?

Please pay by Mastercard, Amex or VISA in Australian dollars only.
On processing your order, we must authorise the full amount of the payment, including freight. Before despatching your order we will debit your credit card for the authorised amount.

When will my purchase arrive?

Gift Cards will normally take between 5 and 10 business days to deliver.

TECHNICAL QUESTIONS

Is my information secure?

All the data you provide to GiftCardStore™ on forms is protected to ensure both the privacy and authenticity of your data as it travels across the internet. We use 128-bit SSL (Secure Sockets Layer) encryption technology to securely transmit your personal information. By using this technology, it is our intention to protect your personal information, however we cannot guarantee SSL encryption technology provides 100% security. Therefore, please be aware that information you submit is at your own risk. For more information on how we protect your information, see our Privacy and Security Policy.

What browser version is recommended to best view this site?

This site is best viewed with Internet Explorer v6.0 or better. When the site is viewed by browsers other than that recommended, we cannot guarantee Triple Lock Security. To download Internet Explorer or to upgrade your current version, click here.

Why are my web pages slow to load?

There are a number of variables that may cause difficulties and can affect internet response times. Some of these include:

ISP Server Capacity - if your internet service provider does not have a large server, this can cause delays in viewing a site.
You may be using an older browser or platform. This site is compatible with a minimum browser requirement of Internet Explorer 6.0.
The time of day that you accessed the site - at certain times, internet traffic hits a peak and can slow download times.
Transient conditions on the web - sometimes external factors affecting the internet as a whole also play a big part in delayed response times. Temporary disruptions or problems with the internet outside our control can sometimes affect our service.
The site may be temporarily unavailable due to maintenance being carried out on the site. If this happens, please try accessing the site again later.

UNIVERSAL PREPAID VISA GIFT CARDS

What is a Universal Prepaid VISA Gift Card?

Universal Prepaid VISA Gift Card is a prepaid single-load VISA card, that can be used at any store where VISA is accepted and can be processed electronically. Ideal as a gift, a Universal Prepaid VISA Gift Card is presented in a greeting card with a personalised message and allows the user to spend at 25 million stores anywhere in the world.

What should I know when ordering a Universal Prepaid VISA Gift Card?

When you order a Universal Prepaid VISA Gift Card, you will be required to agree to the card Terms & Conditions after you click the "Buy Now" button. Please read these before proceeding.

How is the Universal Prepaid VISA Gift Card activated?

Universal Prepaid VISA Gift Cards do not need to be activated. The card is already active. The card user must sign the back of the card prior to use. To use the card, swipe it, select CREDIT and sign the docket.

Where can the Universal Prepaid VISA Gift Card be used?

The card can be used in any store in Australia or overseas where a VISA prepaid card is accepted, provided the merchant can process it electronically.

The Universal Prepaid VISA Gift Card can be used for full or part payment for goods and services. Any number of purchases can be made with the card until the balance has dropped to zero. If the purchase amount exceeds the balance, the user must pay the excess using another payment method. No change will be given.

It cannot be used for purchases by mail or telephone.

Why might a proposed transaction using a Universal Prepaid VISA Gift Card be declined?

There are several possibilities:

the card has not been activated
the amount of the purchase exceeds the available balance
the card has expired
the card has been reported lost or stolen or has been suspended
a previous voided or interrupted transaction may have been authorised, and the reserved funds have not yet been released
the signature panel on the back of the card has not been signed
the signature on the purchase receipt does not match the signature on the back of the card
the merchant does not accept any VISA prepaid cards

Are Universal Prepaid Gift Cards accepted at all stores?

Universal Prepaid Gift Cards are accepted at 500,000 stores in Australia and 29 million stores overseas where VISA prepaid is accepted, however a small number of merchants displaying the VISA logo do not accept VISA prepaid gift cards, including the Universal Prepaid Gift Card.

Please note, from 1st April 2011 Woolworths group stores accept Universal Prepaid VISA Gift Cards.

Can the card be used to get cash from an ATM?

No. Sorry. The card does not have a PIN, so it cannot be used at an ATM.

Can the Universal Prepaid VISA Gift Card be reloaded with more spending power?

No.

If a merchant asks "Credit or Cheque or Savings?" what is the correct response?

Credit. Even though a prepaid card is not a credit card, we use credit card settlement processes.

Does the Universal Prepaid VISA Gift Card have an expiry date?

Yes. It will expire at the end of the month shown on the front of the card. Most cards have a life of 12 to 13 months from date of issue. After its expiry any purchase authorisation requests made by merchants will be declined, and any balance will be forfeited.

Are there any fees for using the card or checking its balance or transactions?

There are no fees for using the card. The entire balance on the card is for the cardholder's use.
Visiting the web site is free to check the card balance or transactions or for any other purpose. Phone calls will generally attract a small fee but the cardholder will be advised of that fee and given the chance to hang up before any amount is charged to the Card balance.

How can the user check the balance the value left on the card?

The card user can check the card's available balance or view their transactions with the card at any time by visiting www.universalgiftcard.com.au or by phoning 1800 174 239 (or +1 954 514 8958 if you are outside Australia). Merchants cannot do a balance enquiry through their point-of-sale system. Checking the card balance or transaction record online is free. There may be a small charge for phone enquiries.

What if the Universal Prepaid VISA Gift Card is lost or stolen?

Phone 1800 174 239 (or +1 954 514 8958 if you are outside Australia) immediately to report a stolen card so we can stop any subsequent transactions from being authorised. If you have lost the card and think you will find it again you may take the precaution of suspending it by visiting www.universalgiftcard.com.au. Remember to unsuspend it after you find it.
If the balance on the card exceeds $15 at the time you report its loss, you may order a replacement card, which will be loaded with the balance of the lost/stolen/damaged card at the time its loss was reported, less an administration fee of $15.

What about security?

Like all payment cards, pre-paid cards should be safeguarded, treated like cash. However Universal Prepaid VISA Gift Cards are more secure than cash, because the cardholder's signature is required for a purchase. And if your card is lost or stolen, you can report its loss so it can be disabled and replaced, unlike many store cards.