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Frequently Asked Questions

  1. Contacting Us
  2. Gift Card Purchases
  3. Technical Questions
  4. Questions about Universal Prepaid Visa Gift Cards
  5. Questions about MyPrepaidCards

 

Contacting Us

How do I contact GiftCardStore?

Our email address is contactus@giftcardstore.com.au

Alternatively, you can write to:
Universal Gift Card
PO Box 177 
Balmain NSW 2041

Gift Card Purchases

Can I order GiftCardStore gift cards from overseas?

We can accept orders from customers outside Australia, however the delivery address must be in Australia. 

Do prices on your site include GST?

All prices are in Australian dollars and include GST where applicable.

How can I pay for my purchases?

Please pay by Mastercard, Amex or Visa in Australian dollars only.

Our surcharge to cover the Merchant Service Fee is 2.5% on all of these cards.

On processing your order, we must authorise the full amount of the payment, including freight. Before despatching your order we will debit your credit card for the authorised amount.

When will my purchase arrive?

Gift Cards are normally despatched within 4 business days, and Australia Post delivery times range between 1 day and 10 days, depending on how remote the destination. If, in the one purchase, you have ordered different types of cards, these will arrive in separate envelopes, perhaps on different days.

Technical Questions

Is my information secure?

All the data you provide to GiftCardStore is protected to ensure both the privacy and authenticity of your data as it travels across the internet. We use 128-bit SSL (Secure Sockets Layer) encryption technology to securely transmit your personal information. By using this technology, it is our intention to protect your personal information. However we cannot guarantee SSL encryption technology provides 100% security. Therefore, please be aware that information you submit is at your own risk. For more information on how we protect your information, see our Privacy and Security Policy.

What browser version is recommended to best view this site?

This site is best viewed with any of the following browsers:

When the site is viewed by browsers other than those recommended, we cannot guarantee Triple Lock Security. 

Why are my web pages slow to load?

There are a number of variables that may cause difficulties and can affect internet response times. Some of these include:

  1. ISP Server Capacity - if your internet service provider does not have a large server, this can cause delays in viewing a site
  2. You may be using an older browser or platform. This site is compatible with a minimum browser requirement of Internet Explorer 9.0
  3. The time of day that you accessed the site - at certain times, internet traffic hits a peak and can slow download times
  4. Transient conditions on the web - sometimes external factors affecting the internet as a whole also play a big part in delayed response times. Temporary disruptions or problems with the internet outside our control can sometimes affect our service
  5. The site may be temporarily unavailable due to maintenance being carried out on the site. If this happens, please try accessing the site again later.

Questions about Universal Prepaid Visa Gift Cards

What is a Universal Gift Card?

Universal Prepaid Visa Gift Card is a prepaid single-load Visa card, that can be used at any store where Visa is accepted and can be processed electronically. Ideal as a gift, a Universal Gift Card can be spent online or at 25 million stores anywhere in the world.

What should I know when ordering a Universal Gift Card?

When you order a Universal Prepaid Visa Gift Card, you will be required to agree to the card's Terms & Conditions after you click the "Buy Now" button. Please read these before proceeding.

How is the Universal Gift Card activated?

Your Universal Gift Card must be activated within 6 months of receiving it or the card may be cancelled. Please visit www.universalgiftcard.com.au and enter the 16 digit card number and your 4 digit code which is enclosed in the letter you received with your card.

Where can the Universal Prepaid Visa Gift Card be used?

The card can be used in any store in Australia or overseas where a Visa prepaid card is accepted, provided the merchant can process it electronically.
Temporarily transactions with merchants in the USA have been blocked due to unprecedented fraud

The Universal Prepaid Visa Gift Card can be used for full or part payment for goods and services. Any number of purchases can be made with the card until the balance has dropped to zero. If the purchase amount exceeds the balance, the user must pay the excess using another payment method. No change will be given.

It cannot be used for purchases by mail or telephone.

Why might a proposed transaction using a Universal Prepaid Visa Gift Card be declined?

There are several possibilities:

  • the amount of the purchase exceeds the available balance
  • the card has expired
  • the card has been reported lost or stolen or has been suspended
  • a previous voided or interrupted transaction may have been authorised, and the reserved funds have not yet been released
  • the signature panel on the back of the card has not been signed
  • the signature on the purchase receipt does not match the signature on the back of the card
  • the merchant does not accept any Visa prepaid cards

Are Universal Prepaid Gift Cards accepted at all stores?

Universal Prepaid Gift Cards are accepted at 500,000 stores in Australia and 25 million stores overseas where Visa prepaid is accepted. However a small number of merchants, even though they display the Visa logo, do not accept any prepaid / gift cards.

Can the card be used to get cash from an ATM?

No. Sorry. The card does not have a PIN, so it cannot be used at an ATM.

Can the Universal Prepaid Visa Gift Card be reloaded with more spending power?

No.

If a merchant asks "Credit or Cheque or Savings?" what is the correct response?

Credit. Even though a prepaid card is not a credit card, we use credit card settlement processes. The card does not have a PIN. You will need to sign the docket to complete your purchase.

Does the Universal Prepaid Visa Gift Card have an expiry date?

Yes. It will expire at the end of the month shown on the front of the card: 12 to 13 months from date of issue. After its expiry any purchase authorisation requests made by merchants will be declined, and any balance will be forfeited.

Are there any fees for using the card or checking its balance or transactions?

There are no fees for using the card. The entire balance on the card is for the cardholder's use.

Visiting the web site www.universalgiftcard.com.au is free to check the card balance or transactions or for any other purpose.

Phone calls will generally attract a fee of $1.10 when interacting with the IVR or $4.40 when interacting with a human operator. However calls to report a lost / stolen card are free.

How can the user check the balance or value left on the card?

The card user can check the card's available balance or view their transactions with the card at any time by visiting www.universalgiftcard.com.au or by phoning 1800 174 239. Merchants cannot do a balance enquiry through their point-of-sale system. Checking the card balance or transaction record online is free. There may be a charge of $1.10 for phone enquiries to the IVR.

What if the Universal Prepaid Visa Gift Card is lost or stolen?

Phone 1800 174 239 (free) immediately to report a stolen card so we can stop any subsequent transactions from being authorised. If you have lost the card and think you will find it again you may take the precaution of suspending it by visiting www.universalgiftcard.com.au. Remember to unsuspend it after you find it.

If the balance on the card exceeds $15 at the time you report its loss, you may order a replacement card, which will be loaded with the balance of the lost/stolen/damaged card at the time its loss was reported, less an administration fee of $15.

What about security?

Like all payment cards, prepaid cards should be safeguarded, treated like cash. However Universal Prepaid Visa Gift Cards are more secure than cash, because the cardholder's signature is required for a purchase. And if your card is lost or stolen, you can report its loss so it can be disabled and replaced, unlike many store cards.

More questions about Universal Prepaid Visa Gift Card?

Please contact us by email: info@universalgiftcard.com.au

 

Questions about MyPrepaidCards

I've been given a MyPrepaidCard. How does it work?

The MyPrepaidCard is a prepaid EFTPOS gift card that carries a certain amount of spending power. Each time the card is used to make a purchase, the purchase amount is deducted from the card’s available balance. Once its value has been exhausted, it can not be used for more purchases.

Where can the card be used? Where can it not be used?

MyPrepaidCard can be used in any store in Australia with an EFTPOS terminal.

EFTPOS cards cannot be used overseas or on the internet.

 

Are there any transactions for which the card cannot be used?

The card cannot be used for mail or telephone orders or at ATMs.  EFTPOS cards cannot be used overseas or on the internet.

 

Can I use the card to get cash from an ATM?

No. Sorry. MyPrepaidCards cannot be used at an ATM.

 

If a merchant asks me "Credit, Cheque or Savings?" and "Sign or PIN?" how should I answer?

"SAVINGS" and "PIN" (your 4 digit PIN is printed on the back of the card -- under the scratch panel).  The merchant’s own guidelines will tell him or her to select either CHQ or SAVINGS for EFTPOS cards.  Neither should the merchant ask you “Sign  or PIN?” because PIN is the only answer – the card's PIN is printed on the back of the card.

 

What if the value of the purchase I want to make is greater than the value / balance on the card?

You will need to supplement the spending power on the card with cash or other payment method accepted by the merchant.
 

 

What if the value of the purchase I want to make is less than the value / balance on the card?

Only the exact value of your purchase will be deducted from the balance on the card, so you can use the card for more purchases later. No change will be given.
 

Why might a proposed transaction using MyPrepaidCard be declined?

There are several possibilities:

  • the amount of the purchase exceeds the available balance.
  • your card has expired  
  • you have entered the incorrect PIN number
  • reserved funds have not been released
  • some stores cannot process EFTPOS cards

 

How can I check the balance - the value left on the card?

By visiting www.myprepaidcard.com.au or by phoning the number shown on the card. Merchants can not do a balance enquiry through their point-of-sale system.

Can I see a list of purchase transactions made with the card?

Yes - by visiting www.myprepaidcard.com.au
 

Are there any fees for using the card or checking its balance or transactions?

No.

Do I have to remember a PIN?

No, your PIN is printed on the back of the card.
 
Can I reload my MyPrepaidCard with more spending power?

No.
 

Who can use the card?

Anyone who has possession of the card.
 

What happens if I need to return an item to the merchant?

Each merchant has its own policy about accepting returned items. If a merchant does accept the return of goods purchased with a prepaid card, then the merchant can process a negative transaction so the spending power of the card is restored. However such credits are not immediate - please check your transaction history on www.MyPrepaidCard.com.au because it may take a few days for the merchant's credit to be processed and verified.
 

Does the card have an expiry date?

Yes. It will expire on the date shown on the back of the card. These cards have a validity period of 12 months.

 

What happens if there are still funds on the card when it expires?

Whatever value is left on the card after its expiry will not be available to you. We encourage you to use your card before it expires.
 

What should I do if my card is lost or stolen?

      You should treat your Gift Card as if it were cash. You are responsible for the safe keeping of your Gift Card and we do not replace lost or stolen Gift Cards.

 
 

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